Course Name: IPTECH Grandstream UCM IP PBX Online Training

Stock Code: IPTT-GSUCM

The ‘Grandstream UCM VoIP PBX Training’ course is an online, in-depth training on the installation, setup and configuration of a Grandstream VoIP PBX. This course covers the basics of a generic business’ phone system requirements, but also focuses on more advanced features found in the PBX such as call recording, dialplans, and IVR systems and more. This is a technical course, and each topic is covered in detail with on-screen demonstrations of how each feature is configured, and what the best practices are. Purchasing this course will provide you with 30 days in which to complete it. There is an online exam at the end of the course and you will be provided with a certificate upon successful completion.

Topics covered in this course include:

  • Grandstream Product Overview
  • General Setup Guidelines
    • Networking
    • Security
    • Email Setup
    • Time Setup – Office Hours, After Hours
  • Phone Setup
    • Single Extension
    • Batch Extensions
    • Zero Config – Auto Provisioning
    • Phone Status
  • Trunk Setup
    • Analogue Trunk
    • VoIP Trunk
    • Dialplans – Inbound and Outbound Routing
  • IVR – Interactive Voice Response / Digital Receptionist
    • Call Queues
    • Custom Audio Prompts
    • Time Based Call Routing
  • Advanced Features
    • Pin Code Dialling
    • Conference Rooms
    • One Key / Speed Dial
    • Call Reports
    • Listen In On Active Calls
    • Call Recordings
    • System Backups
    • Events and Alerts