Milestone Care…..find out how their new support plans can assist your business

Milestone understands that your surveillance system is critical to the success of your business whether you are an integrator or an end user of their products. To help you ensure your system’s continued performance, they have created 4 plans to cater for the level of support your require. Each level higher up will offer new benefits along with the benefits enjoyed from the previous level of Care.

 

Milestone care summary

 

Milestone Care Basic (free)

  • Online e-Care portal: an easy-to-navigate searchable resource including chat assistance, self-help guides, video tutorials and Knowledge Base
  • User forum: online community where you can find and share solutions and best practices with Milestone users around the world
  • Continuously updated systems: free and immediate access to all service releases of the video management software, add-on products and clients, as well as new device driver packs
  • Trade-in policy: 30% credit on your present Milestone software product when upgrading to a newer or more advanced Milestone product

Milestone Care Plus (replaces Milestone SUP)

  • Free access to the latest functionality and software versions allowing you to reap all the benefits of future innovation
  • Unique trade-in policy: receive 100% credit on your present Milestone software product when upgrading to a newer or more advanced Milestone product
  • Milestone Care Plus includes the Milestone Customer Dashboard, which is a comprehensive system overview of your installation’s performance that can be used by your reseller to ensure continuous system operation

Milestone Care Premium

  • Direct technical email & phone support and expert assistance 24/7/365
  • Prioritized technical emails and phone support, where critical issues are solved with immaculate care and urgency
  • Service level agreement with committed response times, ensuring that any potential issue is instantly solved with minimal interruption
  • Localized support allows you to engage with Milestone experts in your preferred language, minimizing the risk of misunderstandings

Milestone Care Elite 

  • A dedicated Milestone technical account manager ensures extensive technical knowledge and familiarity with the installation to help monitor resolution performance on any reported case
  • Prioritized technical emails and phone support, where critical issues are solved with urgency
  • Access to Milestone’s known-issue database allows you to proactively maintain your system
  • Compliance with the highest support demands, such as continuous system operation and minimal system downtime

[youtube http://www.youtube.com/watch?v=gp-GSk6FNbA]

Speak to your local MiRO representative to assist you with a care plan that will suit your needs
Sales@MiRO.co.za

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