Technical Support Engineer – Gauteng

MiRO, a leading distributor of VoIP, IP Surveillance, and Wired & Wireless networking equipment is looking for a Technical Support Engineer.

 

  • The desired candidate should be presentable, able to work under pressure and have strong sales and communication skills (fully Bi-lingual Afrikaans and English, would be preferred but not essential).

 

Your own reliable transportation is a must.

  • Available: ASAP
  • Salary: Negotiable
  • Office hours: Mon-Fri (08:00-17:00)

Requirements:

  • Grade 12 a must;
  • IP Networking knowledge
  • Experience in Wireless, VoIP and IP Video

Duties:

Walk In Client Support:

  • Assisting clients with technical questions and resolving any difficulties clients might have with their equipment

Telephone Support:

  • Assisting clients with technical questions and resolving any difficulties clients might have with their equipment.
  • Logging tickets for all support calls

Resolving Support Tickets:

  • Responding to tickets assigned to them within 2 hours.
  • Resolving tickets within reasonable time span.

On Site Support (When needed) : 

  • On site advance support

Pre-sales planning:

  • RF link budget planning
  • Technical advice for sales projects
  • Confirming compatibility requirements

In-house product testing:

  • Testing compatibility queries raised by Sales or PM department.

* Required

 

First Name:

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Last Name:

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Address:

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City:

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State:

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Zip Code:

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Primary Contact Number:

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Home Mobile Work Other

Secondary Contact Number:


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E-Mail Address:

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Regarding Job:

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Attachment(s):


Allowed extensions: pdf,doc,docx

Cover Letter: (Please submit with good formatting)

Resume: (Please submit with good formatting) *


Note

If you have not received a response to your application within 14 days, then please consider your application unsuccessful.